Shipping & Delivery

We are delighted to offer shipping services to buyers worldwide, with free delivery on every order.

Notice:--Our delivery typically takes 5 to 15 business days (7 to 19 calendar days).
For items in stock, this time will be significantly shortened. Most orders will be shipped and delivered quickly.However, for items out of stock, those with complex craftsmanship, or those requiring custom large sizes, additional days may be needed for handcrafting. Please understand and be patient, as we will expedite shipping as quickly as possible.

However, in certain exceptional circumstances, despite us having shipped and provided a tracking number, there may be a delay of 3 to 5 business days (due to peak shopping seasons or customs clearance delays). The delivery time is from Monday to Friday (excluding holidays). For certain countries/regions, it may take 4 to 5 days after submitting the tracking number to provide tracking details online.


--You can track your order 3~5business days after purchase.Shoes in stock will be shipped quickly with tracking numbers provided promptly. However, please note that for made-to-order shoes, as well as larger sizes and intricately crafted styles which may not be readily available, there might be a delay in shipping and providing tracking numbers. Your understanding on this matter is appreciated.

Once your order is shipped, we will send you the tracking number to your registered email.Delivery times are from Monday to Friday (excluding holidays).

Once we find that we have no materials to make,we will send email to you.Please pay attention to your email. If we can not contact you both by email within 30 days, We will refund the order directly.

Import Duties and Taxes:
Most of our shoes will be delivered to your doorstep without the need to pay additional import duties or taxes. However, if your order may be subject to value-added tax (VAT), import duties, and/or other taxes, these fees will be charged after your package arrives in your country/region.

Isyou ibeauty will ship your package using Delivery Duty Unpaid (DDU) terms, meaning we do not collect VAT, import duties, and/or taxes, and we cannot predict the specific amount you may be charged. If you do incur these additional fees, they must be paid by the buyer to clear your package through customs.

Changing Delivery Address:
If you have provided an incorrect delivery address, please email us the correct address before the order is shipped, and we will make the necessary arrangements at no additional cost.

If the package is already in transit, we will be unable to assist with changing the delivery address. You can directly contact the shipping company to change your delivery address. Any additional fees incurred due to changing the delivery address during shipment must be borne by the buyer. For any other inquiries, please feel free to contact us at service@isyouibeauty.com