Return & Exchange
Returns & Exchanges
We want you to love your purchase. If you're not completely satisfied, we're here to help.
You may request a return or exchange within 7 days of receiving your order. Items must be returned in their original condition, unworn, unused, with all original packaging and tags attached.
Exchanges
Need a different size, color, or style?
You may request an exchange within 7 days of delivery.
Customers are responsible for the cost of returning the original item. Once we receive and inspect the return, we will ship the replacement item at no additional shipping cost.
Returns & Refunds
If you're not satisfied with your purchase, you may request a return within 7 days of delivery.
Once your return request has been approved, the item must be shipped back within 15 days.
Customers are responsible for return shipping costs. Original shipping charges are non-refundable.
After we receive and inspect the returned item, refunds will be processed within 3 business days.
Refunds are issued to the original payment method. Depending on your payment provider, it may take up to 10 business days for the funds to appear in your account.
Return Requirements
To be eligible for a return or exchange:
• Items must be unworn, unused, and in original condition.
• Original tags, packaging, and accessories must be included.
• Approved returns must be shipped within 15 days of authorization.
• A valid tracking number must be provided.
Returns that do not meet these requirements may be rejected.
Return Shipping
At this time, we do not provide prepaid return labels.
Customers are responsible for arranging return shipment through a local postal service or courier such as USPS, UPS, DHL, FedEx, or other carriers.
We recommend using a trackable shipping service and retaining proof of shipment until your return has been processed.
Order Cancellation
Orders may be canceled within 24 hours of purchase.
Once an order has entered production or has been shipped, cancellation may no longer be possible.
Lost or Undeliverable Packages
If your package appears to be lost, please contact us as soon as possible.
We will work directly with the shipping carrier to investigate the issue and help arrange an appropriate resolution.
Orders affected by incorrect shipping information provided by the customer may not be eligible for refund or replacement.
Quality Guarantee
Our shoes are handcrafted using carefully selected genuine leather and premium materials.
If your shoes experience a manufacturing defect within 30 days of delivery, such as sole separation, upper cracking, heel failure, or other workmanship-related issues, please contact us with photos of the item.
After review and approval, we will arrange an exchange according to our warranty policy.
Need Assistance?
For all return, exchange, warranty, or order-related questions, please contact us at:
Our customer support team typically responds within 24 business hours.